Infomation about Landsdale Medical Centre - Landsdale Medical Centre

LANDSDALE MEDICAL CENTRE
Bulk Billing Practice
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Infomation about Landsdale Medical Centre

Doctor Landsdale

CONFIDENTIALITY:

Management of Personal Health Information - The practice has strict guidelines on confidentiality, patient consent, consent for a 3rd party to obtain information, transferring of health information and access and security of personal health information.  It adheres to the The National Privacy Principles Act and the Health Records and Information Act.

All personal information is stored on a program specific, encrypted computer data base.

DID NOT ATTEND (DNA) AND CANCELLATION POLICY
Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per consultation or if a double consult a fee of $80, that is not attended or not cancelled within 4 hours of the appointment time.
If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the Doctors’ discretion for repeat offenders.

We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.

If you have any concerns please speak Reception staff.


URGENT RESULTS:
Your Doctor or the Practice Nurse will attempt to contact you immediately via contact details supplied. If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

NON URGENT RESULTS:
The Nurse will contact you via phone (and text message) to advise that you need to make an appointment to see your Doctor. If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for an appointment.

If your results are NORMAL we will NOT routinely contact you. You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

At no time are results provided to you over the phone due to confidentiality laws.

RECALLS / REMINDERS:
Patients are contacted for recalls and reminders. If our attempts at contact are unsuccessful a letter will be forwarded to your address to contact us for an appointment. Confidential information is not included in these letters.

CONTINUOUS EDUCATION:
The practice is committed to supporting all doctors, nurses and administration staff to participate in on-going education. At times we may have training doctors (registrars) and other staff at the practice.

TELEPHONE CALLS:
Doctors do NOT provide telephone consultations. You can contact the surgery and leave a message for your doctor and they may return your call or ask you to come in for an appointment. If in an emergency situation only please contact the surgery and inform the reception staff who will seek advice.

AFTER HOURS:
For after hours medical attention when the surgery is closed, please contact the following or alternatively seek the nearest Hospital Emergency Department:

Out of Hours GP locum service on 9328 7111. Alternatively, you can attend the After Hours GP Clinic at Joondalup Hospital.
 

PATIENT FEEDBACK / COMPLAINTS:
Your feedback is important to us and Patient Feedback forms are available at reception - good or bad!
Alternatively forward your compliments, concerns, comments or complaint to: p.manager@landsdalemedicalcentre.com.au

If for any reason you are not satisfied with the service you have received and do not wish to discuss this with us, the following information is for the state health complaint agency:

The Health and Disability Services Complaints Office (HaDSCO)
GPO Box B61
Perth WA 6838
Phone: (08) 9323 0600
Fax: (08) 9221 3675
Country Free Call: 1800 813 583

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MONDAY:  7AM – 11PM   TUESDAY:  7AM – 11PM   WEDNESDAY:  7AM – 11PM   
THURSDAY:  7AM – 11PM   FRIDAY:  7AM – 11PM  
    
SATURDAY: 9AM - 8PM        SUNDAY: 9AM - 8PM

Landsdale Medical Centre After Hours Page
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